Cancellation, Return and Refund Policy

Poompuhar Spices

We take care to pack and deliver your spice orders correctly. If there is an issue with your order, please contact us so we can help.

1. Eligible Refund or Replacement Conditions

Refunds or replacements may be considered in the following situations:

• The product is received damaged or with tampered packaging.
• The wrong product or pack size is delivered.
• One or more paid items are missing from the order.
• A genuine product quality issue is reported and verified.

Please contact us within 48 hours of delivery, providing your order number and clear photographs of the product and packaging where applicable.

2. Cancellation Policy

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

3. Non-Eligible Refunds

Refunds are generally not available for change of mind, personal taste preferences, or products that have been opened or used, except where required under applicable consumer-protection laws.

4. Refund Processing Time

Once your refund request is reviewed and approved, we will initiate the refund within 5–7 business days.

Refunds will normally be processed through the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. How to Request a Refund

Please contact us with:

• Your order number
• Registered customer name
• Description of the issue
• Supporting photographs, if applicable

Email: danrobsam1992@gmail.com
Phone: +91 9677508474
Website: https://poompuharspices.in

Poompuhar Spices reserves the right to review each request and determine eligibility in accordance with applicable laws.